Chief Regional Customer Growth Manager

3 weeks ago

Old Toronto, Canada Deliverect Group Full time
Deliverect Group: A Leading SaaS Unicorn in the Hospitality Industry

At Deliverect, we are a rapidly scaling global SaaS unicorn that is revolutionizing technological solutions for the dynamic hospitality and Q-commerce sectors. Our company stands at the forefront of this industry, grasping the ever-changing landscape of business needs and taking a proactive approach to provide the help and support our customers need.

We understand that each of our customers has distinct needs, goals, and ambitions, which is why we offer a suite of products tailored to help them reach their unique milestones. By collaborating with our customers, we uncover growth opportunities and co-create innovative strategies that set the stage for their success.

Your Impact as a Chief Regional Customer Growth Manager

In this role, you will lead and shape the strategy for managing and growing Deliverect's portfolio of customers in the US and Canada. Your mission will be to drive meaningful impact on the regional net revenue retention (NRR) by leading a talented team dedicated to ensuring the success of existing accounts, fostering long-term relationships, and identifying opportunities for expansion and innovation.

A Typical Day:
  • You will oversee the Account Management Team, leading and mentoring a high-performing team responsible for managing all customer relationships in the US and Canada, ensuring alignment with company goals and delivering exceptional customer experiences.
  • As an Executive Relationship Manager, you will build and strengthen relationships with executives at key enterprise accounts, positioning Deliverect as a trusted partner and advisor.
  • Data-Driven Decision-Making will be crucial, leveraging data to interpret customer product usage and trends, providing actionable insights to the team and customers.
  • You will establish and promote best practices for account management and customer success, driving consistency and excellence across the team.
About You

To succeed in this role, you will need demonstrated 2+ years of success in leading and developing high-performing teams within account management or customer success in the SaaS or restaurant technology space. Additionally, you should have 4+ years of experience within Account Management, with the ability to build and maintain strong relationships with customers, from frontline users to C-level executives, acting as a trusted advisor and advocate.

You will also need understanding of the order management, restaurant technology, or food delivery industries, including familiarity with POS systems, APIs, and third-party delivery services. Proficiency in data analytics and customer insights platforms will be necessary to identify trends, assess performance, and inform strategic decisions.

What We Offer

As a member of our team, you can expect:

  • A competitive salary of $120,000 - $150,000 per year, depending on your experience and qualifications.
  • Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.
  • Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.
  • Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.

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