Chief Client Growth Officer

2 weeks ago


Old Toronto, Canada WTW Full time

At WTW, we are seeking a Chief Client Growth Officer to lead a book of clients and provide day-to-day leadership support to large, complex clients. As a seasoned professional in managing relationships, you will ensure the retention, growth, and selling of services to existing and new clients.

About This Opportunity

This role offers an exceptional opportunity for a client-facing leader who can drive client acquisition and strategic advisory services. You will maintain and grow a book of clients and lead day-to-day management of complex clients with the following responsibilities:

  • Onboarding of new client business including scoping and contracting
  • Developing team members and managing interdependencies between workstreams/functions to ensure delivery of superior client service to enhance client retention
  • Guiding alignment of strategies and deliverables to client objectives, providing general consulting support, carrier management, and implementation oversight, as needed
  • Building relationships internally and collaborating effectively on cross-functional teams
  • FOLLOWING AND ENSURING TEAM MEMBERS APPLY INTERNAL EXCELLENCE AND COMPLIANCE REQUIREMENTS TO ALL PROJECTS

We are looking for an experienced professional with 8+ years' experience and demonstrated success in designing and managing complex client plans gained in a consulting or brokerage environment or similar experience in a consultative role at a carrier or vendor.

Key Requirements

To succeed in this role, you will need:

  • Proven track record of creating, managing, and expanding client relationships
  • Demonstrated expertise and business acumen that has driven client acquisition and expansion
  • Experience in leading the delivery of key services and results that drive client action and plan performance
  • Demonstrated strong negotiation and relationship management skills
  • Excellent Microsoft Office skills, particularly in Excel and PowerPoint
  • Provincial Life and Health license required within 180 days of joining
  • CEBS designation, or health and welfare actuarial or underwriting training desired
About Our Company

WTW is a global risk and people consultancy. We help organizations build resilience and ensure growth in a rapidly changing world. Our expertise and knowledge enable us to help our clients respond to complex risks, achieve long-term sustainability, and enhance their quality of life.

What We Offer

We offer a competitive salary of $120,000 - $150,000 per annum, depending on your level of experience and qualifications. In addition, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.


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