Director of Regional Customer Growth

7 days ago


Old Toronto, Canada Coatue Management L.L.C. Full time
Unlock Career Advancement Opportunities at Coatue Management L.L.C.

Coatue Management L.L.C. is seeking a seasoned Director of Regional Customer Growth to spearhead the expansion and retention of our US and Canadian customer base. As a key member of our team, you will drive growth initiatives, foster lasting relationships, and cultivate opportunities for innovation within the restaurant technology sector.

About the Role:
  • Lead a high-performing team responsible for managing customer relationships in the US and Canada
  • Take ownership of regional net revenue retention (NRR) driving both growth and retention through innovative strategies
  • Develop and maintain strong relationships with executives at key enterprise accounts
  • Evaluate and implement customer-centric strategies to ensure seamless product adoption
  • Utilize data analytics and customer insights platforms to inform business decisions
Your Expertise:
  • Demonstrated 2+ years of success in leading and developing high-performing teams within account management or customer success
  • 4+ years experience within Account Management
  • Ability to build and maintain strong relationships with customers
  • Understanding of the order management, restaurant technology, or food delivery industries
  • Proficiency in data analytics and customer insights platforms
  • Exceptional written and verbal communication skills
  • Strong business acumen with the ability to align customer goals with strategic objectives
Compensation and Benefits:

We offer a highly competitive salary of $120,000 - $180,000 per annum, depending on experience, as well as an attractive benefits package including enhanced vacation entitlement, flexible working arrangements, and a dedicated learning budget.



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