Hotel Receptionist

5 days ago


Toronto, Ontario, Canada The Parkdale Hostellerie Full time
About The Parkdale Hostellerie

We are a reputable hospitality establishment seeking a skilled and detail-oriented individual to join our team as a Hotel Receptionist. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities
  • Guest Registration and Check-in/Check-out

Register arriving guests, assign rooms, and process check-in/check-out procedures in a timely and efficient manner.

Complaint Resolution

Investigate and resolve guest complaints and claims in a professional and courteous manner.

Front Desk Operations

Process group arrivals and departures, take, cancel, and change room reservations, and provide information on hotel facilities and services.

Cash Handling and Inventory Management

Balance cash, complete balance sheets, cash reports, and related forms, and maintain an inventory of vacancies, reservations, and room assignments.

Emergency Procedures

Follow emergency and safety procedures, and assist clients/guests with special needs.

Housekeeping and Cleaning

Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment for guests.

Requirements
  • Education and Experience

No degree, certificate, or diploma required; 1 year to less than 2 years of experience in a related field.

Work Environment

Fast-paced environment with attention to detail and ability to work under pressure.

Personal Qualities

Dependability, excellent oral communication, flexibility, judgement, organized, reliability, team player, and resourcefulness.

Working Conditions

30 to 40 hours per week, with a permanent work term and English as the primary language of communication.


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