Receptionist - Hospitality Industry

2 weeks ago


Toronto, Ontario, Canada The Parkdale Hostellerie Full time
About The Parkdale Hostellerie

We are a reputable hotel establishment seeking a skilled and detail-oriented Receptionist to join our team. As a Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth stay.

Key Responsibilities
  • Guest Registration and Check-in/Check-out
    • Register arriving guests and assign rooms
    • Process group arrivals and departures
    • Take, cancel and change room reservations
  • Guest Services
    • Provide information on hotel facilities and services
    • Provide general information about points of interest in the area
  • Front Desk Operations
    • Investigate complaints and claims
    • Resolve complaints and claims
    • Balance cash and complete balance sheets, cash reports and related forms
  • Housekeeping and Maintenance
    • Perform light housekeeping and cleaning duties
  • Computer and Technology
    • Multi-line switchboard
    • Word processing software
  • Work Environment
    • Fast-paced environment
    • Work under pressure
  • Personal Qualities
    • Dependability
    • Excellent oral communication
    • Flexibility
    • Judgement
    • Organized
    • Reliability
    • Team player
    • Resourcefulness
    Requirements
    • 7 months to less than 1 year of experience in a similar role
    • Permanent employment
    • English language proficiency
    • Availability for shift or on-call work
    • Availability for the advertised start date
    • Current legal ability to work in Canada
    • Residency in proximity to the advertised location


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