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Hotel Receptionist

2 months ago

Toronto, Ontario, Canada The Parkdale Hostellerie Full time
About The Parkdale Hostellerie

We are a reputable hospitality establishment seeking a skilled and detail-oriented individual to join our team as a Hotel Receptionist. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities
  • Guest Registration and Check-in/Check-out
    • Register arriving guests and assign rooms in a timely and efficient manner.
    • Process guest departures, calculate charges, and receive payments.
  • Front Desk Operations
    • Investigate complaints and claims in a professional and courteous manner.
    • Resolve guest issues and concerns in a timely and satisfactory manner.
  • Communication and Customer Service
    • Provide information on hotel facilities and services to guests.
    • Assist guests with special needs and requests.
  • Administrative Tasks
    • Balance cash and complete balance sheets, cash reports, and related forms.
    • Maintain an inventory of vacancies, reservations, and room assignments.
  • Emergency Procedures
    • Follow emergency and safety procedures as required.
Requirements
  • Education
    • No degree, certificate, or diploma is required for this position.
  • Work Experience
    • 1 year to less than 2 years of experience in a similar role is preferred.
  • Language
    • English is the primary language of communication in this role.
  • Work Environment
    • Fast-paced environment with a high level of customer interaction.
What We Offer
  • Competitive Salary
  • Opportunities for Professional Growth
  • A Dynamic and Supportive Work Environment