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Hotel Receptionist

2 months ago

Toronto, Ontario, Canada Davis Properties Inc. Full time
{"h2": "Job Summary"}

We are seeking a skilled and friendly Front Desk Hotel Clerk to join our team at Davis Properties Inc.

Key Responsibilities
  • Register arriving guests and assign rooms, ensuring a seamless check-in experience.
  • Process group arrivals and departures, handling multiple reservations with ease.
  • Take, cancel, and change room reservations, providing excellent customer service.
  • Provide information on hotel facilities and services, showcasing our amenities.
  • Offer general information about points of interest in the area, enhancing the guest experience.
  • Process guests' departures, calculate charges, and receive payments, maintaining accuracy and efficiency.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring optimal room utilization.
  • Clerical duties, including faxing, filing, and photocopying, supporting the front desk team.
  • Answer telephone calls and relay messages, providing prompt and courteous service.
  • Assist clients/guests with special needs, demonstrating empathy and understanding.
  • Provide exceptional customer service, ensuring guest satisfaction and loyalty.
Work Environment

As a Front Desk Hotel Clerk, you will work in a fast-paced, dynamic environment, interacting with guests, colleagues, and management.

Requirements
  • Ability to work independently, with minimal supervision.
  • Efficient interpersonal skills, with excellent communication and problem-solving abilities.
  • Availability for shift or on-call work, with flexibility to adapt to changing circumstances.
  • Current legal ability to work in Canada, with a valid work permit (if applicable).
  • Proximity to the advertised location, with reliable transportation.
  • Previous experience in the field of employment, with a strong understanding of hotel operations.
  • Necessary equipment for remote work, including internet and a home office setup.
Workplace Information
  • Hybrid work arrangement, with a mix of on-site and remote work.
  • Permanent work term, with opportunities for growth and development.
  • English language proficiency, with excellent communication skills.
  • 20-40 hours bi-weekly, with flexible scheduling to meet business needs.