Customer Experience and Sales Leader

7 days ago

Toronto, Ontario, Canada Mejuri Full time
About the Role

We are seeking a highly motivated and experienced Retail Leadership Team Member to join our team at Mejuri. As an Assistant Store Manager, you will play a key role in driving sales growth, improving customer satisfaction, and fostering a positive work environment.

Key Responsibilities
  • Sales: Develop and implement store business strategies to drive sales growth and achieve key performance indicators (KPIs). Maximize results by driving your own performance and the performance of your team.
  • Leadership: Assist the Store Manager in coaching and developing a service-minded and high-performing team. Build and promote strong collaborative relationships with the team and HQ.
  • Operations: Support the Store Manager in maintaining visual and operational standards. Assist with scheduling and labor optimization to ensure a great customer experience.
Requirements
  • Experience as a leader in retail, sales, or customer service.
  • Understanding of local market challenges and requirements relevant to new store openings.
  • Desire to deliver exceptional customer service.
  • Demonstrated understanding of service excellence in a consumer environment.
  • Excellent communication skills.
  • Data-driven decision making.
  • Tactical thinking.
What We Offer
  • A minimum of two weeks vacation, plus personal days and three religious observance days.
  • Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days.
  • Parental leave salary top-up of up to 80%.
  • Semi-annual performance reviews.
  • Internal coaching department and learning and development to support career growth and plans.
  • A generous product discount.
About Mejuri

Mejuri is a category-defining fine jewelry brand redefining luxury. We are a team of retailers, creatives, technologists, and strategists dedicated to empowering women to invest in themselves. Our values are: FIND A WAY, RAISE THE BAR, CUSTOMER OBSESSED, EMPOWERED OWNERS, JUST DO IT, HUMILITY, CURIOSITY, and DRIVE RESULTS.

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