Customer Experience Leader

1 week ago

Old Toronto, Ontario, Canada Staples Full time

About the Role

We are seeking a highly motivated and experienced Business Development Manager to join our team at Staples Canada. As a key member of our leadership team, you will be responsible for driving business growth and customer satisfaction in our retail stores.

Key Responsibilities

  • Develop and execute business development strategies to drive sales growth and customer loyalty.
  • Lead a team of sales associates to achieve sales targets and provide exceptional customer service.
  • Build and maintain strong relationships with customers, partners, and stakeholders to drive business growth.
  • Monitor and analyze sales data to identify trends and opportunities for growth.
  • Develop and implement sales promotions and marketing campaigns to drive sales and customer engagement.
  • Collaborate with cross-functional teams to drive business results and improve customer experience.
  • Provide coaching and development opportunities to sales associates to improve their skills and knowledge.
  • Manage and control expenses to achieve budget targets.

Requirements

  • 5 years of retail management experience with a proven track record of driving sales growth and customer satisfaction.
  • Strong leadership and communication skills to motivate and inspire a team.
  • Ability to analyze sales data and develop business strategies to drive growth.
  • Excellent customer service skills to provide exceptional customer experience.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong business acumen and understanding of retail operations.

What We Offer

  • Competitive salary and bonus structure.
  • Opportunities for career growth and development.
  • Comprehensive benefits package including health, dental, and vision insurance.
  • RRSP/DPSP matching program.
  • Associate discount program.

Working Conditions

  • This role works in a retail store environment involving fast-paced and some moderate physical aspects to the role in merchandising.
  • This role involves walking for the majority of the day.
  • We'll also ask you to work a variety of shifts including evenings and weekends.

Staples is an Equal Opportunity Employer

We are committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

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