Client Success Specialist

4 weeks ago


Ottawa, Ontario, Canada Agility PR Solutions Full time
About Agility PR Solutions

We're a leading provider of media outreach, monitoring, and measurement solutions, empowering communicators to make meaningful connections with the media and amplify their stories.

As a remote-first company, we're intentional about helping our teams realize their full potential, investing in their learning and development, and offering competitive pay and benefits.

About the Role

The Client Success Specialist is a critical client-facing position, reporting to the Client Success Team Manager. Responsibilities include overseeing daily monitoring of media coverage, liaising with clients, preparing analysis reports, and managing ad hoc requests.

The successful candidate will train, work with, and advise our overseas media monitoring team daily to ensure our clients' needs and expectations are met.

Key Responsibilities
  • Monitor and train teammates to monitor various content sources, determine relevance, and create daily media briefs.
  • Create well-written and accurate summaries or analysis reports in accordance with clients' requirements and deadlines.

We're looking for a flexible, detail-oriented, and organized individual with excellent written and oral communication skills to join our team.



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