Bilingual Customer Success Billing Specialist
4 weeks ago
About the Role
We are seeking a highly skilled Customer Success Billing Specialist to join our team at Versature. As the first point of contact for all billing and account-related inquiries, you will develop strong relationships with our customers and strive to make them successful in every interaction.
Key Responsibilities
- Respond to billing inquiries via phone and email, meeting net2phone Canada's Service Level Agreement.
- Manage payments and credits, billing questions, and update account information with attention to detail and accuracy.
- Create initial invoices for new accounts.
- Prepare accounts for billing closure and issue final invoices.
- Assist the Customer Success and Finance teams in their day-to-day activities and projects as required.
- Utilize data to identify at-risk customers or opportunities for expansion and collaborate with the Customer Success team.
- Contribute to developing and refining processes related to the billing department.
- Work in a collaborative environment with several teams in Client Services to investigate billing cases.
- Track accounts, identify and develop new opportunities for expansion across the customer's business to ensure contracted subscription growth and increased solution adoption across the organization.
- Assist in the design and implementation of Customer Success and Billing best practices and trends.
- Maintain product expertise across the net2phone Canada product line.
Requirements
- 1+ years of customer service experience.
- Outstanding organizational skills with a strong attention to detail.
- French-English bilingualism is required.
- Never-ending curiosity (you'll meet a lot of different businesses).
What We Offer
- A collaborative and dynamic work environment.
- Opportunities for growth and professional development.
- A competitive salary and benefits package.
- The chance to work with a talented team of professionals.
About Us
net2phone Canada is a leading provider of VoIP telecommunications solutions for businesses in Canada. We're committed to delivering exceptional customer service and support to our clients.
-
Bilingual Customer Success Billing Specialist
4 weeks ago
Ottawa, Ontario, Canada Versature Full timeAbout the RoleWe are seeking a highly skilled Customer Success Billing Specialist to join our team at Versature. As a key member of our Client Services department, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to billing inquiries via phone and email, meeting our service level...
-
Bilingual Customer Success Billing Specialist
4 weeks ago
Ottawa, Ontario, Canada Versature Full timeAbout the RoleWe are seeking a highly skilled Customer Success Billing Specialist to join our team at Versature. As a key member of our Client Services department, you will be responsible for providing exceptional customer service and support to our clients, ensuring their billing needs are met and their accounts are managed efficiently.Key...
-
Bilingual Customer Success Billing Specialist
1 month ago
Ottawa, Ontario, Canada net2phone Canada Full timeAbout the RoleWe are seeking a highly skilled Customer Success Billing Specialist to join our team at net2phone Canada. As a key member of our Client Services team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to billing inquiries via phone and email, meeting our Service Level...
-
Billing Account Manager
2 weeks ago
Ottawa, Ontario, Canada Versature Full timeAbout Our Team:We are a Customer Success focused organization at net2phone Canada, which means we strive to ensure our VoIP platform and communication services are tailored to our clients' specific needs and supported with speed, knowledge, precision, and friendliness.About the Role:As the first point of contact for all billing and account related inquiries,...
-
Ottawa, Ontario, Canada Versature Full timeWe are a VoIP telecommunications provider for businesses in Canada.Our solution aims to improve the way Canadian organizations connect.As a Customer Success Billing Specialist, you will be the first point of contact for all billing and account related inquiries.You will develop strong relationships with our customers and strive to make them successful in...
-
Bilingual Billing Specialist
1 week ago
Ottawa, Ontario, Canada Cowan Insurance Group Full timeCareer OverviewAs a Bilingual Billing Specialist at Cowan Insurance Group, you will be responsible for managing all billing tasks related to client portfolios. You will work closely with the Supervisor, Billing Third-Party Administration, to ensure complete, accurate, and timely billings. Your duties will include preparing customer invoices, following up on...
-
Customer Success Billing Specialist
1 week ago
Ottawa, Ontario, Canada Versature Full timeAbout the RoleWe are seeking a highly skilled Customer Success Billing Specialist to join our team in Ottawa, Canada. As a key member of our Client Services department, you will be responsible for developing strong relationships with our customers and ensuring their success in every interaction.Key ResponsibilitiesRespond to billing inquiries via phone and...
-
Bilingual Billing Specialist
1 month ago
Ottawa, Ontario, Canada Cowan Insurance Group Full timeAbout the RoleCowan Insurance Group is seeking a highly skilled Bilingual Billing Specialist to join our team. As a key member of our billing team, you will be responsible for managing all aspects of billing, including preparing customer invoices, following up on timely collections, and maintaining accurate records.Key ResponsibilitiesProcess and manage...
-
Customer Service Billing Specialist
4 days ago
Ottawa, Ontario, Canada Versature Full timeJob DescriptionWe are seeking a highly skilled Customer Service Billing Specialist to join our team in Ottawa, Canada. As a key member of our customer success team, you will be responsible for providing exceptional customer service and support to our clients.About the RoleThis is an exciting opportunity to work with a leading telecommunications provider in...
-
Billing Specialist
4 weeks ago
Ottawa, Ontario, Canada Kevin Carruthers - Desjardins Insurance Agent Full timeBilling & Customer Support SpecialistWe are seeking a highly organized and self-motivated individual to join our team as a Billing & Customer Support Specialist. The ideal candidate will have a background in customer service and/or administrative work, with excellent communication skills and the ability to work independently with minimal supervision.Key...
-
Bilingual Customer Success Lead
1 month ago
Ottawa, Ontario, Canada Cari Full timeJob Title: Bilingual Customer Success ManagerAt Assent, we are seeking a highly skilled Bilingual Customer Success Manager to join our team. As a key member of our customer success team, you will play a critical role in delivering exceptional service to our customers, ensuring their success and satisfaction with our products.Key Responsibilities:Manage a...
-
Customer Service Representative
6 days ago
Ottawa, Ontario, Canada Kevin Carruthers - Desjardins Insurance Agent Full timeWe are seeking a highly motivated and organized individual to join our team as a Billing & Client Support Specialist in Orleans.The ideal candidate will have excellent communication skills, be fluent in English and French, and possess a strong background in customer service and/or administrative work.This is a full-time hourly position with possible...
-
Billing & Client Support Specialist
4 weeks ago
Ottawa, Ontario, Canada Kevin Carruthers - Desjardins Insurance Agent Full timeBilling & Client Support SpecialistWe are seeking a highly organized and self-motivated individual to join our team as a Billing & Client Support Specialist. The successful candidate will be responsible for making daily outbound billing calls to existing clients, acting as a liaison between our head office billing department and clients to resolve billing...
-
Bilingual Customer Success Manager
4 weeks ago
Ottawa, Ontario, Canada Assent Compliance Inc. Full timeAt Assent Compliance Inc., we are seeking a highly skilled Bilingual Customer Success Manager to join our team. As a key member of our customer success team, you will play a vital role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish.This position...
-
Billing and Client Support Specialist
4 weeks ago
Ottawa, Ontario, Canada Kevin Carruthers - Desjardins Insurance Agent Full timeBilling and Client Support SpecialistWe are seeking a highly organized and motivated individual to join our team as a Billing and Client Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring timely and accurate billing and payment processing.Key...
-
Ottawa, Ontario, Canada Kevin Carruthers - Desjardins Insurance Agent Full timeWe are seeking a detail-oriented Billing Specialist to join our team in Orleans. This is a full-time, hourly position with opportunities for advancement.The ideal candidate will be fluent in English and French, possess excellent communication skills, and have a strong ability to work independently with minimal supervision.Daily Tasks:Make outbound billing...
-
Bilingual Compensation Specialist
1 month ago
Ottawa, Ontario, Canada BDO Canada LLP Full timeBilingual Compensation Specialist OpportunityBDO Canada LLP is seeking an experienced Bilingual Compensation Specialist to join our growing People Advisory Consulting team. As a key member of our team, you will be responsible for developing and maintaining client relationships, leading compensation engagements, and providing technical guidance on pay equity...
-
Customer Support Specialist
3 weeks ago
Ottawa, Ontario, Canada Ziff Davis, LLC Full timeKey Responsibilities:As a Customer Resolution Specialist at Ziff Davis, you will be the main point of contact for customers seeking assistance with their email marketing accounts. Your duties will include responding to technical and billing inquiries, managing high-value accounts, and overseeing ticket management to ensure swift resolution and adherence to...
-
Customer Service Representative
4 weeks ago
Ottawa, Ontario, Canada Interac Corp. Full timeCustomer Service Representative - Bilingual Support SpecialistAt Interac Corp., we strive to deliver exceptional customer experiences through our Managed Security Services. As a Customer Service Representative - Bilingual Support Specialist, you will be the first point of contact for clients requiring technical support.Key Responsibilities:Provide Level 1...
-
Ottawa, Ontario, Canada The Toronto-Dominion Bank (Canada) Full timeJob SummaryWe are seeking a highly skilled and bilingual Customer Account Specialist II to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients in French and English.Key ResponsibilitiesProvide courteous and professional customer service to clients in French and...