Bilingual Customer Success Billing Specialist
4 weeks ago
About the Role
We are seeking a highly skilled Customer Success Billing Specialist to join our team at Versature. As a key member of our Client Services department, you will be responsible for providing exceptional customer service and support to our clients, ensuring their billing needs are met and their accounts are managed efficiently.
Key Responsibilities
- Respond to billing inquiries via phone and email, meeting our Service Level Agreement
- Manage payments and credits, billing questions, and update account information with attention to detail and accuracy
- Create initial invoices for new accounts
- Prepare accounts for billing closure and issue final invoices
- Assist the Customer Success and Finance teams in their day-to-day activities and projects as required
- Utilize data to identify at-risk customers, or opportunities for expansion and collaborate with the Customer Success team
- Contribute to developing and refining processes related to the billing department
- Work in a collaborative environment with several teams in Client Services to investigate billing cases
- Tracking accounts, identifying and developing new opportunities for expansion across the customer's business to ensure contracted subscription growth and increased solution adoption across the organization
- Assisting in the design and implementation of Customer Success and Billing best practices and trends
- Maintaining product expertise across the Versature product line
Requirements
- 1+ years of customer service/experience
- Outstanding organizational skills with a strong attention to detail
- French-English Bilingualism is required
- Never-ending curiosity (you're going to meet a lot of different businesses)
What We Offer
- A dynamic and supportive work environment
- Opportunities for growth and professional development
- A competitive salary and benefits package
- The chance to work with a talented team of professionals who are passionate about delivering exceptional customer service
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