Bilingual Customer Success Billing Specialist

4 weeks ago


Ottawa, Ontario, Canada Versature Full time

About the Role

We are seeking a highly skilled Customer Success Billing Specialist to join our team at Versature. As a key member of our Client Services department, you will be responsible for providing exceptional customer service and support to our clients, ensuring their billing needs are met and their accounts are managed efficiently.

Key Responsibilities

  • Respond to billing inquiries via phone and email, meeting our Service Level Agreement
  • Manage payments and credits, billing questions, and update account information with attention to detail and accuracy
  • Create initial invoices for new accounts
  • Prepare accounts for billing closure and issue final invoices
  • Assist the Customer Success and Finance teams in their day-to-day activities and projects as required
  • Utilize data to identify at-risk customers, or opportunities for expansion and collaborate with the Customer Success team
  • Contribute to developing and refining processes related to the billing department
  • Work in a collaborative environment with several teams in Client Services to investigate billing cases
  • Tracking accounts, identifying and developing new opportunities for expansion across the customer's business to ensure contracted subscription growth and increased solution adoption across the organization
  • Assisting in the design and implementation of Customer Success and Billing best practices and trends
  • Maintaining product expertise across the Versature product line

Requirements

  • 1+ years of customer service/experience
  • Outstanding organizational skills with a strong attention to detail
  • French-English Bilingualism is required
  • Never-ending curiosity (you're going to meet a lot of different businesses)

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package
  • The chance to work with a talented team of professionals who are passionate about delivering exceptional customer service


  • Ottawa, Ontario, Canada Versature Full time

    About the RoleWe are seeking a highly skilled Customer Success Billing Specialist to join our team at Versature. As a key member of our Client Services department, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to billing inquiries via phone and email, meeting our service level...


  • Ottawa, Ontario, Canada net2phone Canada Full time

    About the RoleWe are seeking a highly skilled Customer Success Billing Specialist to join our team at net2phone Canada. As the first point of contact for all billing and account-related inquiries, you will develop strong relationships with our customers and strive to make them successful in every interaction.Key ResponsibilitiesRespond to billing inquiries...


  • Ottawa, Ontario, Canada Versature Full time

    About the RoleWe are seeking a highly skilled Customer Success Billing Specialist to join our team at Versature. As the first point of contact for all billing and account-related inquiries, you will develop strong relationships with our customers and strive to make them successful in every interaction.Key ResponsibilitiesRespond to billing inquiries via...


  • Ottawa, Ontario, Canada net2phone Canada Full time

    About the RoleWe are seeking a highly skilled Customer Success Billing Specialist to join our team at net2phone Canada. As a key member of our Client Services team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to billing inquiries via phone and email, meeting our Service Level...


  • Ottawa, Ontario, Canada Versature Full time

    About Our Team:We are a Customer Success focused organization at net2phone Canada, which means we strive to ensure our VoIP platform and communication services are tailored to our clients' specific needs and supported with speed, knowledge, precision, and friendliness.About the Role:As the first point of contact for all billing and account related inquiries,...


  • Ottawa, Ontario, Canada Versature Full time

    We are a VoIP telecommunications provider for businesses in Canada.Our solution aims to improve the way Canadian organizations connect.As a Customer Success Billing Specialist, you will be the first point of contact for all billing and account related inquiries.You will develop strong relationships with our customers and strive to make them successful in...


  • Ottawa, Ontario, Canada Cowan Insurance Group Full time

    Career OverviewAs a Bilingual Billing Specialist at Cowan Insurance Group, you will be responsible for managing all billing tasks related to client portfolios. You will work closely with the Supervisor, Billing Third-Party Administration, to ensure complete, accurate, and timely billings. Your duties will include preparing customer invoices, following up on...


  • Ottawa, Ontario, Canada Cowan Insurance Group Full time

    About the RoleCowan Insurance Group is seeking a highly skilled and detail-oriented Bilingual Billing Specialist to join our team. As a key member of our team, you will be responsible for managing all aspects of billing, including preparing customer invoices, following up on timely collections, and maintaining accurate records.Key ResponsibilitiesPrepare and...


  • Ottawa, Ontario, Canada Versature Full time

    About the RoleWe are seeking a highly skilled Customer Success Billing Specialist to join our team in Ottawa, Canada. As a key member of our Client Services department, you will be responsible for developing strong relationships with our customers and ensuring their success in every interaction.Key ResponsibilitiesRespond to billing inquiries via phone and...


  • Ottawa, Ontario, Canada Cowan Insurance Group Full time

    About the RoleCowan Insurance Group is seeking a highly skilled Bilingual Billing Specialist to join our team. As a key member of our billing team, you will be responsible for managing all aspects of billing, including preparing customer invoices, following up on timely collections, and maintaining accurate records.Key ResponsibilitiesProcess and manage...


  • Ottawa, Ontario, Canada Versature Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Billing Specialist to join our team in Ottawa, Canada. As a key member of our customer success team, you will be responsible for providing exceptional customer service and support to our clients.About the RoleThis is an exciting opportunity to work with a leading telecommunications provider in...


  • Ottawa, Ontario, Canada Kevin Carruthers - Desjardins Insurance Agent Full time

    {"title": "Billing & Customer Support Specialist", "description": "Billing & Customer Support SpecialistWe are seeking a highly organized and self-motivated individual to join our team as a Billing & Customer Support Specialist. The successful candidate will be responsible for daily outbound billing calls to existing clients, acting as a liaison between our...


  • Ottawa, Ontario, Canada Cari Full time

    Job Title: Bilingual Customer Success ManagerAt Cari, we're seeking a highly skilled Bilingual Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional service to our customers, ensuring their success with our products and services.Key Responsibilities:Manage a portfolio of...


  • Ottawa, Ontario, Canada Cari Full time

    Job Title: Bilingual Customer Success ManagerAt Assent, we are seeking a highly skilled Bilingual Customer Success Manager to join our team. As a key member of our customer success team, you will play a critical role in delivering exceptional service to our customers, ensuring their success and satisfaction with our products.Key Responsibilities:Manage a...

  • Billing Specialist

    4 weeks ago


    Ottawa, Ontario, Canada Kevin Carruthers - Desjardins Insurance Agent Full time

    Billing & Customer Support SpecialistWe are seeking a highly organized and self-motivated individual to join our team as a Billing & Customer Support Specialist. The ideal candidate will have a background in customer service and/or administrative work, with excellent communication skills and the ability to work independently with minimal supervision.Key...


  • Ottawa, Ontario, Canada Assent Compliance Inc. Full time

    Job Title: Bilingual Customer Success ManagerAssent Compliance Inc. is seeking a highly skilled Bilingual Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional service to our customers, ensuring their program success, and driving revenue growth.Key Responsibilities:Define...


  • Ottawa, Ontario, Canada Kevin Carruthers - Desjardins Insurance Agent Full time

    We are seeking a highly motivated and organized individual to join our team as a Billing & Client Support Specialist in Orleans.The ideal candidate will have excellent communication skills, be fluent in English and French, and possess a strong background in customer service and/or administrative work.This is a full-time hourly position with possible...


  • Ottawa, Ontario, Canada Kevin Carruthers - Desjardins Insurance Agent Full time

    Billing & Client Support SpecialistWe are seeking a highly organized and self-motivated individual to join our team as a Billing & Client Support Specialist. The successful candidate will be responsible for making daily outbound billing calls to existing clients, acting as a liaison between our head office billing department and clients to resolve billing...


  • Ottawa, Ontario, Canada Assent Compliance Inc. Full time

    At Assent Compliance Inc., we are seeking a highly skilled Bilingual Customer Success Manager to join our team. As a key member of our customer success team, you will play a vital role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish.This position...


  • Ottawa, Ontario, Canada Kevin Carruthers - Desjardins Insurance Agent Full time

    Billing and Client Support SpecialistWe are seeking a highly organized and motivated individual to join our team as a Billing and Client Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring timely and accurate billing and payment processing.Key...