Client Advisor

2 weeks ago


Ottawa, Ontario, Canada Royal Bank of Canada Full time
Job Summary

We are seeking a highly motivated and client-focused individual to join our team as a Client Advisor. In this role, you will be responsible for providing exceptional customer service and building strong relationships with our clients.



About the Opportunity

This is an exciting opportunity for a sales professional to leverage their expertise and natural problem-solving skills to maximize each client interaction. As an RBC ambassador, you will add value in the moments that matter most to clients, collaborating with RBC partners to help clients achieve their goals. Whether you're demonstrating digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.



Key Responsibilities



  • Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities

  • Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business

  • Respond to client-initiated contact, assisting them with a full range of financial transactions

  • Actively listen and engage clients in conversation to further understand their individual needs

  • Proactively take ownership of resolving and preventing client banking problems

  • Cultivate and maintain relationships with partners to make the most of business opportunities and referrals



Requirements

To succeed in this role, you will require:





  • Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment

  • Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients

  • Flexibility, eagerness to learn, strong personal ethics, and a hunger for success

  • Digital literacy across a broad range of devices



What We Offer

We offer a comprehensive total rewards program including competitive compensation, bonuses, and flexible benefits. You will also have opportunities for career advancement, world-class sales training, coaching, and development opportunities, as well as support from a dynamic, collaborative, and high-performing team.


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