Customer Success Advocate
2 days ago
CUSTOMER SUPPORT ROLE - Hybrid
We are seeking an ambitious individual with a knack for delivering exceptional customer service to join our team as a Customer Support Specialist. Our ideal candidate is a strategic thinker who can effectively balance competing priorities, communicate clearly, and consistently seek opportunities to enhance the customer experience.
We are proud to partner with innovative companies like TalentTank Recruiting Inc. to find the best talent. Our client is a leading SAAS product-based company in the hospitality and travel industry. They design cutting-edge Contactless Communication tools that have revolutionized the way frontline service providers engage with customers.
Key Responsibilities:
- Maintain customer focus at all times by identifying opportunities to exceed customer expectations and improve satisfaction and retention.
- Provide technical support and user support via our Help Desk (ZenDesk) and by phone.
- Support Sales and Customer Success teams with client onboarding and ongoing account management.
- Implement changes to customer accounts in consultation with Sales and/or Customer Success teams.
- Complete additional administrative tasks as assigned.
- Develop and/or maintain core customer-facing resources such as knowledge base, in-app walkthroughs, and training videos.
Requirements:
- Excellent customer service and telephone skills, including strong listening, verbal, and written communication.
- Strong desire to work with technology and a strong technical aptitude.
- Entrepreneurial mindset with a strong desire to learn, work hard, and seek opportunities to contribute more.
- Ability to multi-task effectively while working remotely.
This is a full-time position in Ottawa, ON, with a hybrid work policy.
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