Client Experience Specialist

1 week ago


Ottawa, Ontario, Canada Royal Bank of Canada Full time
Job Summary

At Royal Bank of Canada, we are committed to delivering exceptional client experiences and building lasting relationships. As a Client Experience Specialist, you will play a key role in creating a positive and memorable experience for our clients.

Key Responsibilities
  • Welcome and engage clients proactively, using empathy and hospitality-like skills.
  • Actively listen to clients' needs and resolve concerns at the first point of contact.
  • Assist clients with everyday banking needs using RBC's digital platforms.
  • Provide client-centric advice and solutions to meet their needs.
Requirements
  • Prioritization of client needs and effective problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Digital literacy and ability to adapt to new technologies.
What We Offer
  • A comprehensive Total Rewards Program, including bonuses and flexible benefits.
  • A world-class training program in financial services.
  • Excellent career development opportunities and access to a variety of job roles.


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