Employment Resource Specialist

2 weeks ago

West Kelowna, British Columbia, Canada WCG International Consultants Ltd. Full time
About the Role

We are seeking a highly motivated and experienced Employment Resource Specialist to join our team at WCG International Consultants Ltd. As a key member of our team, you will play a vital role in supporting clients in achieving sustainable employment.

Key Responsibilities
  • Assist with the initial eligibility determination and client sign-in process
  • Remind clients of upcoming appointments via phone
  • Conduct a comprehensive Client Needs Assessment with eligible clients to develop an individualized action plan
  • Collaborate with clients to develop, update, and revise action plans in line with policy
  • Manage assigned client case files in our primary information system, including documentation and recording client progress and results
  • Monitor client progress, verify client engagement, and ensure documentation requirements are met
  • Collaborate with other organizations to coordinate client services and financial supports
  • Provide services in a welcoming, safe, and professional manner, ensuring client privacy is protected
  • Stay up-to-date on employment programs and funding sources that clients may be eligible for
  • Participate in community and employer events to promote our services
  • Research and identify employers and sector opportunities on behalf of clients
Requirements
  • Demonstrated experience in customer service and coaching clients, working with individuals with complex barriers and inclusion groups
  • Successful track record helping clients overcome barriers to meet identified goals and targets
  • Knowledge of the local labour market, community resources, government programs, job search techniques, career development, and issues relating to unemployment
  • Solid understanding of confidentiality and other professional codes of conduct; must submit to a criminal record check
  • Degree or diploma in a relevant field (e.g., career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management) preferred; or equivalent experience
  • Computer literacy, including Microsoft Office Suite
  • Ability to work Monday to Friday in Centre
  • Flexibility and ability to work in different locations in the catchment
Preferred Criteria
  • Certified Career Development Practitioner (CCDP) Designation
  • Bilingual (French and English)
  • Experience in the Employment Services Sector
  • Experience with provincial government and other online tools such as ICM and online employment services
  • A valid driver's license and a reliable vehicle
What We Offer
  • Competitive salary of $52,333 per year
  • Comprehensive and flexible health and dental benefits
  • RRSP Matching program of 1.5% base earnings
  • Ongoing learning and development opportunities
  • Generous time-off policies that promote work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork
  • The opportunity to do work that makes a difference

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