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Employment Resource Advisor
2 months ago
We are seeking a highly motivated and experienced Employment Resource Advisor to join our team at WCG International Consultants Ltd. As an Employment Resource Advisor, you will play a critical role in supporting clients in achieving sustainable employment.
Key Responsibilities- Assist clients with initial eligibility determination, identity verification, and client sign-in
- Remind clients of appointments via phone
- Conduct Client Needs Assessments with eligible clients to develop individualized action plans
- Collaborate with clients to update and revise action plans, in line with policy
- Manage assigned client case files in the primary information system, including documentation and recording client progress and results
- Monitor client progress, verify client engagement, and ensure documentation requirements are being completed
- Collaborate with other organizations to coordinate client Action Plan services and financial supports
- Provide services in a welcoming, safe, and professional manner, ensuring client privacy is protected
- Stay up-to-date on employment programs and funding sources that clients may be eligible for
- Participate in community and employer events
- Research and identify employers and sector opportunities on behalf of clients
- Demonstrated experience in customer service, coaching clients, and working with individuals with complex barriers and inclusion groups
- Successful track record helping clients overcome barriers to meet identified goals and targets
- Knowledge of the local labour market, community resources, government programs, job search techniques, career development, and issues relating to unemployment
- Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check
- Degree or diploma in a relevant field (e.g., career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management) preferred; or equivalent experience
- Computer literacy, including Microsoft Office Suite
- Ability to work Monday to Friday in Centre
- Flexibility and the ability to work in different locations in the catchment
- Competitive salary of $52,333 per year
- Comprehensive and flexible health and dental benefits
- RRSP Matching program of 1.5% base earnings
- Ongoing learning and development opportunities
- Generous time-off policies that promote work/life balance
- A diverse and inclusive workplace with a track record of high employee engagement and teamwork
- The opportunity to do work that makes a difference
