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Bilingual Claims Specialist

1 month ago

Kingston, Ontario, Canada Empire Life Full time
Empire Life Bilingual Claim Manager Job Description

Location: Remote - Anywhere in Canada

Job Type: Full-time

About the Role

We are seeking a highly skilled Bilingual Claim Manager to join our Group Operations team at Empire Life. As a key member of our team, you will be responsible for managing disability claims, ensuring timely and accurate resolution, and providing exceptional customer service.

Key Responsibilities
  • Investigate and evaluate claims to determine eligibility for payment
  • Manage active claims duration using best practices
  • Interview claimants and employers to gather information
  • Ensure accurate and timely documentation of all communication
  • Develop and implement case management plans to achieve timely and sustainable returns to work
  • Collaborate with return to work facilitators to design and monitor return to work programs
  • Communicate with customers regarding claim status and developments
Requirements
  • Bilingual (French/English)
  • University degree in anatomy, biology, kinesiology, life sciences, or psychology
  • 3+ years of experience in disability claim management
  • Knowledge of medical terminology and Disability Management best practices/protocols
  • Knowledge of relevant provincial employment legislation and legal requirements
  • Proficiency in word processing, spreadsheet, email, internet, and database software
What We Offer

Empire Life offers a comprehensive total rewards package, including:

  • Competitive salaries with annual pay increases
  • Annual bonus program for non-sales positions
  • Competitive uncapped commission for sales positions
  • Comprehensive employer-funded benefits package
  • Flexible work arrangements and personal health days
  • Four weeks annual vacation from hire date
  • Defined contribution pension plan with generous employer matching