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Content Claims Specialist

2 months ago

Kingston, Ontario, Canada Crawford & Company Full time

Job Title: Content Claims Specialist


Company: Crawford & Company



Job Summary:


We are seeking a highly skilled and detail-oriented Content Claims Specialist to join our team at Crawford & Company. The successful candidate will be responsible for handling content claims, conducting onsite visits, and ensuring timely and accurate processing of claims.



Key Responsibilities:


As a Content Claims Specialist, you will be responsible for:



  • Conducting onsite visits to meet with adjusters and policyholders to conduct inventory of total loss contents;
  • Ensuring consistent and quality turnaround of all claims in accordance with company productivity and performance standards;
  • Working with other teams to organize and direct resources required for completing inventory and LKQ valuation of total loss contents in an efficient and effective manner;
  • Providing timely and informative updates on the content claims process to adjusters and policyholders;
  • Completing and submitting detailed work/time logs daily for all claim tasks completed;
  • Maintaining claim-related notes in the company's platform, exclaim, related to various tasks involved in handling the claim;
  • Ensuring timely and accurate completion and pricing of all outstanding items, adhering to Like, Kind and Quality (LKQ) standards;
  • Consistently promoting the company's brand, image, and reputation in a professional and positive manner.


Requirements:


To be successful in this role, you will need:



  • A secondary school diploma;
  • Ability to work independently with minimal supervision;
  • Some prior background or experience in the property claims industry would be considered an asset;
  • Able to provide an adequate workspace, free of noise;
  • Employee must provide their own high-speed internet service;
  • Company equipment, including a laptop, will be provided, and it is the employee's responsibility to care and maintain the equipment, as per policy;
  • Own vehicle and valid driver's license;
  • Occasional overnight travel may be required, and any business-related expenses would be covered by Crawford & Company;
  • Strong computer skills, including MS Office and Outlook;
  • Strong communication skills;
  • Demonstrated ability to adapt to change and new technology;
  • Willingness to learn and continuously improve.


Additional Information:


Crawford & Company is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups, and others who may contribute to the further diversification of ideas. Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, and Crawford's own policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. If you have an accommodation need, please email us as soon as possible to make appropriate arrangements.