Technical Sales Representative
3 weeks ago
Overview
At John Brooks Company, we are committed to providing exceptional customer service and innovative solutions for fluid handling challenges. We are seeking a skilled Technical Sales Representative to join our team.
Salary
The estimated salary range for this position is $60,000-$80,000 per year, depending on experience.
About the Role
We are looking for a highly motivated and technically skilled individual to fill the role of Bilingual Inside Technical Sales Representative. The successful candidate will be responsible for providing superior customer service, product selection and quotation preparation, technical support to the outside sales team, and execution of large bid submissions and project management.
Key Responsibilities
- Provide exceptional customer service by efficiently and accurately entering customer orders, managing time to ensure best possible response times to customer inquiries, working with the purchasing department to expedite customer orders when required, keeping customers informed of order/inquiry status, and displaying a positive attitude.
- Support the outside sales team by demonstrating awareness of company, branch, and territory targets and strategies, identifying and relaying customer opportunities, issues and concerns, building customer relationships, executing quotation follow-up, including maintaining and updating sales quote and relative customer information in the CRM database.
- Identify customer needs (delivery times, product, price, etc.) and focus on details – valid price, product number, description. Coordinate with suppliers as needed, provide a quality bid, in the shortest possible and reasonable timeframe, provide technical information, and develop advanced knowledge of our order entry and CRM software.
- Act on the opportunity to make upsells and upsell or sell products from our other divisions, promote the service and repair of all products offered by John Brooks.
Requirements
To succeed in this role, you must have:
- A college diploma in a related field.
- Fluent English & French language skills.
- A minimum of 1-3 years of related experience (industrial sales).
- Advanced computer skills; proficient with Microsoft Office Suite (Excel, Word etc.).
- An enthusiasm, passion, confidence, and an optimistic attitude.
- A positive mindset with a strong technical aptitude and a general understanding of industrial processes.
- The ability to think critically and solve problems creatively.
- Excellent interpersonal and communication skills.
- Excellent attention to detail.
- The ability to work in a fast-paced environment with multiple demands and priorities.
Benefits
We offer a competitive benefits package that includes:
- Competitive remuneration including base salary + incentive.
- Competitive vacation.
- Paid personal day program.
- Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision.
- Company Group RRSP with employer matching.
- Annual health & wellness subsidy.
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