Customer Service Team Lead

2 weeks ago

Toronto, Ontario, Canada Pizza Hut Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to join our team at Pizza Hut. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Lead a team of customer service representatives to achieve exceptional customer satisfaction and service delivery
  • Conduct performance reviews and provide coaching and development opportunities to team members
  • Recruit, train, and develop new team members to ensure a high-performing team
  • Maintain accurate records of customer interactions and team performance
  • Collaborate with other departments to ensure seamless customer service delivery
Requirements
  • 1-2 years of experience in a customer-facing role, preferably in a supervisory capacity
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High school diploma or equivalent required
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

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