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Customer Service Team Lead

1 month ago

Toronto, Ontario, Canada LI YANG INSURANCE AND FINANCIAL SERVICES INC. Full time
Job Title: Customer Service Representative Supervisor

We are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at LI YANG INSURANCE AND FINANCIAL SERVICES INC.

Job Summary:

The Customer Service Representative Supervisor will be responsible for leading a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery. The successful candidate will have a strong background in customer service, with experience in supervising and leading teams.

Key Responsibilities:
  • Lead and manage a team of customer service representatives to achieve excellent customer service delivery
  • Provide guidance and support to team members to ensure they have the necessary skills and knowledge to perform their roles effectively
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with other departments to ensure seamless customer service delivery
  • Conduct performance reviews and provide feedback to team members
  • Identify and address any customer service issues or concerns
Requirements:
  • College/CEGEP diploma or equivalent
  • 1-2 years of experience in customer service, with a minimum of 1 year in a supervisory role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
Work Environment:

The successful candidate will work in a dynamic and fast-paced environment, with a focus on delivering excellent customer service. The role will require the ability to work in a team environment, with a focus on collaboration and communication.

What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].