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Customer Service Team Lead

2 months ago

Toronto, Ontario, Canada Pizza Hut Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Pizza Hut. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Lead a team of customer service representatives to ensure that our customers receive exceptional service.
  • Conduct performance reviews and provide coaching and development opportunities to team members.
  • Recruit and hire new team members to ensure that our team is adequately staffed.
  • Co-ordinate and assign work to team members to ensure that our customers receive timely and effective service.
  • Maintain the operation of computer systems and equipment to ensure business continuity and customer service delivery.
  • Requisition materials and supplies to ensure that our team has the necessary resources to provide excellent service.
Requirements:
  • 1-2 years of experience in a customer service or operations role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet tight deadlines.
  • High school diploma or equivalent required.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
Language:

English

Work Hours:

35 hours per week