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Customer Service Team Lead

2 months ago

Toronto, Ontario, Canada RMN Group Ltd. Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at RMN Group Ltd.

Job Summary:

The Customer Service Supervisor will be responsible for leading a team of customer service representatives, ensuring that they provide exceptional service to our clients. The successful candidate will have a strong background in customer service, with experience in supervising and mentoring a team.

Key Responsibilities:
  • Lead a team of customer service representatives, providing guidance and support to ensure excellent service delivery.
  • Conduct performance reviews and provide feedback to team members to improve their performance.
  • Recruit, train, and develop new team members to ensure a high-performing team.
  • Co-ordinate and assign work to team members, ensuring that tasks are completed efficiently and effectively.
  • Maintain the operation of computer systems, equipment, and machinery, and arrange for repairs to ensure business continuity.
  • Requisition materials and supplies as needed.
Requirements:
  • 5-10 years of experience in customer service, with at least 2 years in a supervisory role.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent problem-solving and analytical skills, with the ability to make sound decisions.
  • Ability to work in a fast-paced environment, with tight deadlines and high pressure.
  • Strong attention to detail, with the ability to maintain accuracy and quality in all aspects of the job.
Work Environment:

The Customer Service Supervisor will work in a fast-paced environment, with a high level of customer interaction. The successful candidate will be able to work effectively in a team, with excellent communication and interpersonal skills.

What We Offer:

RMN Group Ltd. offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to providing a positive and supportive work environment, with a focus on employee well-being and satisfaction.

How to Apply:

If you are a motivated and experienced customer service professional, with a passion for leading and developing a team, we encourage you to apply for this exciting opportunity.