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Customer Service Team Lead

2 months ago

Toronto, Ontario, Canada RMN Group Ltd. Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at RMN Group Ltd.

Job Summary:

The Customer Service Supervisor will be responsible for leading a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery. The successful candidate will have a strong background in customer service, with experience in supervising and managing a team.

Key Responsibilities:
  • Lead a team of customer service representatives, providing guidance and support to ensure excellent customer service delivery.
  • Conduct performance reviews and provide feedback to team members.
  • Recruit and hire new team members, ensuring a diverse and skilled team.
  • Co-ordinate and assign work to team members, ensuring efficient use of resources.
  • Maintain the operation of computer systems, equipment, and machinery, arranging repair work as needed.
  • Requisition materials and supplies, ensuring timely delivery.
  • Supervise a team of 5-10 people, providing guidance and support as needed.
  • Work in a fast-paced environment, meeting tight deadlines and working under pressure.
  • Ensure accurate and efficient communication with customers and team members.
  • Develop and implement processes to improve customer service delivery and team performance.
Requirements:
  • 1 year to less than 2 years of experience in a customer service role.
  • Permanent employment.
  • English language proficiency.
  • 35 hours per week.
What We Offer:

RMN Group Ltd. offers a competitive salary and benefits package, as well as opportunities for professional growth and development.