Multilingual Insurance Specialist

6 days ago


Ottawa, Ontario, Canada Equitable CA Full time

Company Overview

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At Equitable, we recognize the importance of providing exceptional client service and creating a workplace that fosters growth and success. Our company culture is built on the principles of recognizing our staff's dedication, motivation, and responsiveness to clients.


Salary

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We offer a competitive salary of $55,000 per year, plus benefits and an annual bonus program.


Job Description

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As a Bilingual Client Care Representative at Equitable, you will be responsible for delivering excellent client service by resolving life and critical illness insurance-related inquiries. You will work in a fast-paced production environment, handling incoming telephone calls and responding to email inquiries.


Required Skills and Qualifications

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  • Fluency in both French and English, with the ability to speak, read, and write proficiently in both languages.

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  • Previous experience in a phone-based client care/service role.

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  • Previous experience in an insurance company or related medical field is an asset.

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  • Superior interpersonal skills to manage relationships with internal and external clients.

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  • Excellent listening skills to facilitate positive outcomes with inquiries and irate callers.

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  • Ability to handle high stress levels in a fast-paced production environment.

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  • Excellent verbal and written communication skills.

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Benefits

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We offer a comprehensive benefits package, including:

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  • Annual bonus program.

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  • Annual vacation allowance.

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  • Company-paid benefits program.

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  • An additional paid volunteer day each year.

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  • Immediate enrollment in the company's pension program with employer matching.

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  • Employee resource groups that support an inclusive work environment.

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  • Tuition support and specialized program assistance.

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  • An onsite, full-service cafeteria with a variety of daily options.

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  • Discounts on company products and services, and access to exclusive employee perks.

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  • As part of the recruitment/offer process, you will be required to complete an assessment and/or testing, provide two professional references, and complete your PLUM profile.



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