Multilingual Insurance Specialist
6 days ago
Company Overview
">At Equitable, we recognize the importance of providing exceptional client service and creating a workplace that fosters growth and success. Our company culture is built on the principles of recognizing our staff's dedication, motivation, and responsiveness to clients.
Salary
We offer a competitive salary of $55,000 per year, plus benefits and an annual bonus program.
Job Description
As a Bilingual Client Care Representative at Equitable, you will be responsible for delivering excellent client service by resolving life and critical illness insurance-related inquiries. You will work in a fast-paced production environment, handling incoming telephone calls and responding to email inquiries.
Required Skills and Qualifications
- ">
Fluency in both French and English, with the ability to speak, read, and write proficiently in both languages.
">Previous experience in a phone-based client care/service role.
">Previous experience in an insurance company or related medical field is an asset.
">Superior interpersonal skills to manage relationships with internal and external clients.
">Excellent listening skills to facilitate positive outcomes with inquiries and irate callers.
">Ability to handle high stress levels in a fast-paced production environment.
">Excellent verbal and written communication skills.
">
Benefits
We offer a comprehensive benefits package, including:
">- ">
Annual bonus program.
">Annual vacation allowance.
">Company-paid benefits program.
">An additional paid volunteer day each year.
">Immediate enrollment in the company's pension program with employer matching.
">Employee resource groups that support an inclusive work environment.
">Tuition support and specialized program assistance.
">An onsite, full-service cafeteria with a variety of daily options.
">Discounts on company products and services, and access to exclusive employee perks.
">As part of the recruitment/offer process, you will be required to complete an assessment and/or testing, provide two professional references, and complete your PLUM profile.
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