Multilingual Customer Support Specialist

6 days ago


Ottawa, Ontario, Canada Altis Recruitment Full time

Altis Recruitment is currently seeking a highly skilled Multilingual Customer Support Specialist to join our team on a permanent basis.

The successful candidate will be responsible for processing, analyzing, and verifying order information with precision and efficiency as well as providing exceptional customer support.

This role involves accurately inputting and processing purchase orders, utilizing various resources to troubleshoot and gather information, and ensuring prompt resolution of issues to facilitate timely completion of purchase orders.

You will be the first point of contact for customers, providing support to sales personnel, customers, and distributors via phone calls. Your responsibilities will also include managing customer service requests, processing return authorization requests, generating reports, and providing general office and clerical support to the company's administrative team.

We are looking for someone with at least 2 years' experience in a similar customer service role, who is proficient in MS Office applications, and has excellent communication and problem-solving skills. The ideal candidate will also have experience in assessing customer needs and offering effective solutions, and will be able to handle high call volumes with a positive attitude.

A Bilingualism in French and English (Written & Spoken) is required for this position, as well as access to a car due to the location being not accessible by public transportation.

The estimated salary for this position is around $50,000 - $65,000 per year, depending on experience.



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