Multilingual Customer Support Specialist

7 days ago


Ottawa, Ontario, Canada Altis Recruitment Full time
Job Summary

We are seeking a Multilingual Customer Support Specialist to join our team at Altis Recruitment. This is a permanent position that offers a unique opportunity to work with a dynamic company in the Manufacturing Industry.

About the Role

This Bilingual Customer Experience Specialist will be responsible for processing, analyzing, and verifying order information with precision and efficiency. The role involves handling incoming calls to provide support to sales personnel, customers, and distributors. Other responsibilities include managing customer service requests, utilizing various resources to troubleshoot and gather information, and providing general office and clerical support to the administrative team.

Requirements

To be successful in this role, you must have a minimum of 2 years' experience in a similar customer service position. Bilingualism in French and English (Written & Spoken) is essential. Proficiency in MS Office applications, particularly Word, Excel, and Outlook, is also required. Understanding of customer relationship and service best practices is necessary. Additionally, you should be proficient in navigating multiple computer applications, including Salesforce, SAP, and MS suites. Call center experience is considered an asset.

Benefits

This position offers a competitive salary range of $60,000 - $80,000 per year, depending on experience. The company is located in an area not accessible by public transportation, so access to a car is required. If you are a motivated and detail-oriented individual looking for a new challenge, we encourage you to apply for this exciting opportunity.



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