Multilingual Crisis Services Manager

4 days ago


Ottawa, Ontario, Canada Donna Cona Inc. Full time

Job Summary

We are seeking a highly skilled and experienced Multilingual Crisis Services Manager to lead our team of crisis counsellors. The successful candidate will have a Master's degree in Social Work, Psychology or a related discipline and registration with a professional organization.

About the Role

  • The ideal candidate will have at least three years' experience working in a crisis line environment and a minimum of three years' experience managing employees.
  • The role requires exceptional interpersonal, communication and conflict resolution skills, as well as the ability to communicate effectively in English and French (bilingual).
  • The successful candidate will be responsible for supervising and leading a team of crisis counsellors, providing regular supervision sessions and setting performance expectations.
  • Responsibilities include ensuring the provision of timely and effective crisis intervention services, monitoring the quality of crisis counselling services and maintaining accurate records and documentation.

About Us

Donna Cona Inc. is a dedicated organization that provides 24/7 crisis intervention and support services to Indigenous people.

Benefits

  • A competitive salary range of $80,000 - $110,000 per year.
  • A comprehensive benefits package including health, dental and vision insurance.
  • A generous paid time off policy.

What We Offer

As a Multilingual Crisis Services Manager with Donna Cona Inc., you will have the opportunity to make a significant impact on the lives of Indigenous people who reach out to our crisis support lines.



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