Multilingual Insurance Services Professional

2 weeks ago


Ottawa, Ontario, Canada Cowan Insurance Group Full time

At Cowan Insurance Group, we are committed to providing exceptional customer service and delivering innovative solutions. As a Bilingual Customer Service Representative, you will play a key role in our team's success.

We are seeking an individual who is passionate about customer service, proficient in multiple languages, and has excellent communication skills. In this role, you will be responsible for handling inbound calls and emails from clients, answering questions, resolving issues, and providing accurate information. Your primary goal will be to ensure that our clients receive the highest level of service and support.

Key Responsibilities:

  • Respond to client inquiries in a professional and courteous manner
  • Provide accurate and timely information regarding policies, benefits, and other relevant topics
  • Resolving issues and escalating concerns when necessary
  • Maintaining up-to-date knowledge of company products, services, and procedures
  • Collaborating with internal teams to achieve shared goals and objectives

The ideal candidate will possess strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. If you are a team player who is passionate about delivering exceptional customer service, we encourage you to apply.

We offer a competitive salary of $50,000 - $60,000 per year, comprehensive benefits package, and opportunities for career growth and development.



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