Multilingual Customer Experience Specialist
1 day ago
We are seeking a highly skilled and motivated Multilingual Customer Experience Specialist to join our dynamic team in Ottawa. As a key member of our customer service team, you will be responsible for providing exceptional service to clients through various communication channels.
This is an exciting opportunity to work in a fast-paced environment where no two days are ever the same. You will have the chance to grow your skills and career while making a real impact on our customers' experiences.
Key Responsibilities:
- Receive and respond to client inquiries via phone, email, chat, and video calls
- Provide sound advice and suggestions based on company policies
- Effectively handle customer issues and inquiries while ensuring customer satisfaction is at the core of every decision
Requirements:
- Bilingual French and English language proficiency is mandatory
- Some call center experience is preferred
- Familiarity with CRM systems is an asset
- Strong verbal and written communication skills are essential
- Ability to multitask, set priorities, and manage time effectively
Why Work with Us?
We offer a competitive salary of $20.50 per hour and a comprehensive benefits package. Our modern office space is located in the heart of Ottawa, offering easy access to public transportation and a variety of amenities. We value diversity, equity, and inclusion and strive to create a workplace that reflects these principles.
In addition to a competitive salary and benefits, we offer opportunities for growth and development in a collaborative and supportive environment. If you are a motivated and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply.
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