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Multilingual Insurance Service Representative

2 months ago

Ottawa, Ontario, Canada Cowan Insurance Group Full time

Reporting to the Supervisor of our Third Party Administration Call Centre

We are seeking an exceptional Multilingual Insurance Service Representative to join our team. As a key member of our customer service department, you will provide top-notch support to plan members and service providers by professionally answering all incoming telephone calls and emails.

Your responsibilities will include:

  • Providing excellent customer service while responding to all inbound inquiries.
  • Remaining attentive to customers to fully understand their situations.
  • Documenting all call information according to standard operating procedures.
  • Staying current on program information, products, processes, and business initiatives.
  • Using company-supplied 'scripts' when available.
  • Assisting in other departments as required.
  • Flexible hours may be required at peak periods.

What we're looking for:

  • Highly developed customer service skills;
  • The ability to learn quickly and adapt to several computer systems;
  • The ability to multi-task & prioritize in a fast-paced environment;
  • Proven problem-solving and decision-making skills;
  • The ability to work as part of a team as well as independently;
  • Excellent organizational skills;
  • Medical/dental knowledge and experience would be an asset;
  • Bilingual in English and French, spoken and written is an asset;
  • Bilingual in Arabic or Spanish, spoken and written is an asset.

About us:

Cowan Insurance Group is a proudly independent and Canadian-owned market leader in the insurance industry since 1927. We offer an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions.

We value integrity, creativity, and collaboration in our workplace culture. Our award-winning client-centric approach emphasizes innovation, excellence, and teamwork. If you're passionate about delivering exceptional customer experiences, we encourage you to apply.

What we offer:

  • A competitive salary, estimated at $65,000 per year.
  • Participation in our comprehensive benefits plan on day one – no waiting period.
  • A company-matched Retirement Savings Plan.
  • Company-paid training and development courses.
  • Community involvement.
  • A hybrid work environment.