mortgage business development expert

1 month ago

London, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

**Job Overview**

We are seeking a highly skilled Mortgage Business Development Expert to join our team at The Toronto-Dominion Bank (Canada). As a key member of our sales and customer relationship management team, you will be responsible for driving business growth and delivering exceptional customer experiences.

**About the Role**

As a Mortgage Business Development Expert, you will work closely with customers to understand their financial needs and goals. You will develop and implement customized solutions to meet their requirements, leveraging your expertise in mortgage products and services. Your primary focus will be on identifying cross-sell opportunities and referring customers to internal partners, while maintaining a deep understanding of the market and mortgage lending industry within our portfolio.

**Responsibilities**

  • Identify client life and financial goals, potential barriers, provide recommendations, and ongoing relationship/portfolio management
  • Requires broad general knowledge of all other products in order to identify cross-sell opportunities and/or refer customer to internal Bank partners
  • Provide ongoing comprehensive reviews of clients' financial circumstances and create long-term relationships by providing financial planning expertise and ongoing services.
  • Create a legendary customer experience at every interaction and deliver a positive First Impression by engaging customers in a range of sales, service, and informational conversations
  • Provide sound advice to customers and look for ways to contribute to the ongoing improvement of the overall customer experience
  • Understand the market and mortgage lending industry within portfolio, to ensure value-added reporting and analysis is provided to your team and partners while mitigating risk to the Bank
  • Proactively obtain expert knowledge of TD mortgage lending products and sound knowledge of products
  • Ensure customer problems are handled professionally, escalating issues to management when necessary
  • Refers business to One TD Partners
  • Build and exhibit sales skills and credit knowledge and partner effectively within TD's employee-focused culture
  • Work closely with District Manager to make sales calls and conduct monthly coaching sessions
  • Contribute toward the achievement of sales and business development objectives by meeting or exceeding individual monthly sales targets of home financing products, investments, and services
  • Proactively promote TD's image within the business community through participation and leadership in community business groups, professional networking events, initiatives, fundraisers, etc.
  • Support the development and implementation of reporting and processes in a compliant manner, adhering to guidelines established by business unit leadership, internal and external advisors, Audit, Risk, OSFI, and other governing bodies
  • Understand the market and/or mortgage lending industry within portfolio, to ensure value-added reporting and analysis is provided to your team and partners while mitigating risk to the Bank
  • Consistently exercise discretion in managing correspondence, information, and all matters of confidentiality
  • Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk activities as necessary
  • Monitor service, productivity, and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist
  • Adhere to internal policies/procedures and applicable regulatory guidelines and keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
  • Complete all compliance training and attestations within required timelines
  • Be knowledgeable of and comply with Bank and Industry Codes of Conduct

**What We Offer**

As a Mortgage Business Development Expert at The Toronto-Dominion Bank (Canada), you can expect a competitive salary ranging from $85,000 to $110,000 per annum, depending on your level of experience and qualifications. In addition to your base salary, you will have the opportunity to earn variable compensation based on your performance and contributions to the team. Our Total Rewards package also includes health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. We believe in investing in our colleagues' growth and development, offering regular leadership and development conversations, mentorship, and training programs to support your success.

**Requirements**

To be successful in this role, you will need:

  • Undergraduate degree or community college diploma
  • Minimum 3 years of experience working directly in a client-facing, sales, or relationship-focused role
  • Product knowledge in Real Estate Secured Lending (RESL)

**Who We Are**

At The Toronto-Dominion Bank (Canada), we are one of the world's leading global financial institutions and the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

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