Business Development Specialist

3 days ago

London, Ontario, Canada Info-Tech Research Group Full time

Job Summary

We are seeking a highly motivated Business Development Specialist to join our team at Info-Tech Research Group. As a Business Development Specialist, you will be responsible for managing a book of business by providing operational, administrative, and call-based client support and relationship management.

Main Responsibilities

  • Create and execute sales and service activity plans to drive account growth and renewal.
  • Manage member life-cycle tasks, including scheduling and leading calls to deliver high-quality service.
  • Own all account management conversations with secondary account stakeholders to ensure effective relationship management.
  • Ensure members leverage their membership benefits by delivering exceptional service and driving renewal and future sales.
  • Manage and respond to inbound requests from members in a timely and professional manner.
  • Assist in preparing member interactions by collecting and consolidating background information on individuals and organizations.
  • Complete scheduled and ad-hoc data queries of our CRM to ensure accurate account details and contact information.
  • Actively seek to increase product knowledge to provide expert advice and support to clients.

Requirements

  • University degree.
  • 3+ years of account management experience with a proven track record of success.
  • Experience working in the IT research and advisory market.
  • Experience working as part of a team is an asset.
  • Critical thinking skills to assimilate complex information and communicate it effectively.
  • Strong communication and interpersonal skills to interact with clients and internal stakeholders.
  • Ability to work in a fast-paced environment and prioritize tasks to meet deadlines.

About Us

Info-Tech Research Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors.

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