Claims Resolution Specialist
1 week ago
As a leading provider of insurance solutions, Sécurité Nationale Compagnie d'Assurance is dedicated to delivering exceptional service and support to our customers. With a strong presence in Canada, we offer a wide range of products and services designed to meet the unique needs of our clients.
Job Description: Auto Claims AdvisorWe are seeking a highly skilled and customer-focused individual to join our team as an Auto Claims Advisor. In this role, you will be responsible for providing expert advice and support to customers navigating the claims process, ensuring that their experience is seamless and stress-free.
About the Role:
- Represent Sécurité Nationale Compagnie d'Assurance as a trusted advisor, building strong relationships with customers and stakeholders
- Facilitate and coordinate claims from start to finish, ensuring timely and accurate resolution
- Analyze evidence, identify discrepancies, and provide clear explanations to customers
- Communicate effectively with internal partners, external vendors, and customers, using active listening skills to understand their needs
- Collaborate with colleagues to achieve team productivity objectives and contribute to a positive work environment
Requirements:
- 1-2 years of experience in claims adjusting, preferably in the insurance industry
- Excellent customer service skills, with a focus on meeting or exceeding expectations
- Strong time management skills, with ability to prioritize tasks and manage competing demands
- Ability to negotiate positive outcomes, using persuasive communication skills
- Demonstrated support for company process improvements and commitment to continuous learning
What We Offer:
- A competitive salary of $60,000 - $80,000 per year, depending on experience
- A comprehensive benefits package, including health, dental, and vision coverage
- A generous paid time off policy, allowing for relaxation and rejuvenation
- Ongoing training and development opportunities, tailored to your career goals
- A dynamic and supportive work environment, with opportunities for growth and advancement
Language Requirement (Quebec only): Maîtrise d'une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.
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