Technology Support Specialist
1 week ago
About Us
Sleep Country Canada is a leading specialty sleep retailer with a mission to transform lives by awakening Canadians to the power of sleep.
We operate under various banners, including Sleep Country, Dormez-vous, The Rest, Endy, Hush, Silk & Snow, and Casper Canada.
We have over 300 corporate-owned stores and 18 distribution centers across Canada, providing omnichannel and e-commerce services.
Our company culture values diversity, inclusion, and belonging, allowing us to better serve our customers and communities.
About the Role
We are seeking a Technology Support Specialist to join our growing team in Pointe-Claire, QC.
This is a full-time position with a competitive salary range of $65,000 - $80,000 per annum.
The successful candidate will be responsible for providing application and hardware support for user-based information systems and business environments.
Key Responsibilities
- Coordinate with System Administrators, IT team members, project teams, and business units to ensure availability and reliability of corporate information systems.
- Provide technical support to associates through telephone and email in a courteous manner, recording all activities in Service Desk software.
- Follow up with team members and associates to ensure timely resolution of call tickets.
- Plan, configure, test, and install new equipment as required.
- Administer add, move, and change requests from end-users.
- Identify and resolve system issues to maintain services, enhance capabilities, and prevent system outages.
- Troubleshoot operational issues for end-users and assist with inquiries.
Requirements
- Bachelor's degree in Computer Science or related field.
- At least 2-5 years' experience in support desk roles or similar.
- Relevant certifications, such as Network, Hardware, or Software.
- Familiarity with Microsoft environment, Windows server technologies, Exchange server, Windows 10, and Office 2021.
- Experience with CISCO, IBM p-series AIX/Unidata application (STORIS), Oracle XStore is an asset but not required.
- Fluency in French and English, both verbal and written.
Benefits
- Competitive salary range.
- Full medical, dental benefits, and Deferred Profit Sharing Program.
- Annual Wellness Credit for health and wellness products.
- Associate Discount Program for world-class sleep products.
- Maternity/Paternal leave top-up benefits.
- Tuition Reimbursement Program.
- Long service awards and celebrations.
- Paid volunteer day off.
About Our Culture
We value diversity, inclusion, and belonging at Sleep Country Canada.
We invest in our employees' growth and development through extensive training, mentoring, and continuous learning opportunities.
How to Apply
Please submit your application through our website. We look forward to hearing from you
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