Intermediate Troubleshooting Specialist

2 months ago

PointeClaire, Canada SynAxiom Full time

Intermediate Troubleshooting Specialists at SYNAXIOM plays a crucial role in diagnosing and resolving technical issues within the NIVOMAX platform. You will be responsible for identifying the causes of software problems, working closely with senior specialists and other teams to ensure timely and effective resolutions. This role is ideal for professionals with a solid foundation in technical troubleshooting who are looking to deepen their expertise and make a significant impact in a dynamic, enterprise-level environment.

**Responsibilities**:

- Troubleshoot and resolve software-related issues, focusing on diagnosing problems with software configuration, integration, and performance.
- Collaborate with senior specialists, developers, and support teams to escalate and resolve more complex issues.
- Estimate effort required for troubleshooting tasks, managing time effectively to meet resolution targets.
- Document troubleshooting steps and solutions, contributing to knowledge bases and process improvements.
- Communicate clearly with internal teams and customers, providing updates on issue status and resolution strategies.
- Participate in regular team meetings to discuss ongoing issues, share insights, and enhance troubleshooting methodologies.
- Continuously learn and adapt to new technologies and troubleshooting tools, enhancing your ability to solve complex issues.

**Qualifications**:

- **Experience**: 2-4 years in a technical troubleshooting role, preferably with experience in enterprise software environments.
- **Technical Skills**:

- Good understanding of software concepts, including system configuration, integration, and performance optimization.
- Familiarity with diagnostic tools, log analysis, and debugging methods.
- Experience working with enterprise software and related technologies, such as APIs and cloud services.
- Ability to identify root causes and implement solutions effectively.
- **Soft Skills**:

- Strong analytical and problem-solving skills with attention to detail.
- Proven ability to estimate effort and manage time efficiently in a troubleshooting environment.
- Good communication skills, with the ability to articulate technical issues clearly and concisely.
- A proactive and collaborative approach to working with cross-functional teams.

**Soft Skills We Value**:

- **Excellent Communication**: Clear verbal and written communication skills to effectively collaborate across global teams.
- **Problem-Solving**: Ability to analyze complex issues and develop innovative solutions.
- **Adaptability**: Open to learning and embracing new technologies, methodologies, and ways of working.
- **Teamwork**: A collaborative spirit that contributes to a positive and productive team environment.
- **Time Management**: Efficient in managing workload and meeting project deadlines.
- **Attention to Detail**: Focused on quality, ensuring high standards are met in every aspect of the work.
- **Initiative**: Proactive in identifying areas for improvement and suggesting solutions.
- **Cultural Sensitivity**: Ability to work effectively in a diverse, global team.

**Why Join the NIVOMAX Team?**:

- Collaborative Environment: Work with a team that values creativity, mutual support, and a shared vision of pushing technological boundaries.
- Professional Growth: Access opportunities for mentorship, continuous learning, and career progression within a forward-thinking company.
- Competitive Compensation: Enjoy attractive contract terms with performance-based incentives, including eligibility for bonuses for high-achieving contributors, all while benefiting from the flexibility to work from anywhere.
- Impactful Work: Contribute to a platform used by industry leaders, making a tangible difference in the aviation and technical documentation fields.

We are looking for team members who are not only technically proficient but also excel in estimating effort, meeting deadlines, and communicating effectively within a collaborative environment. Your ability to assess tasks realistically, manage your time efficiently, and engage in open communication is essential to our team’s success.

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