Technical Support Specialist

1 week ago


Langley Township, Canada Punjab Wireless Ltd. Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Punjab Wireless Ltd. As a key member of our technical support group, you will be responsible for providing top-notch assistance to users experiencing difficulties with computer hardware and software.

Key Responsibilities:
  • Respond to user inquiries and provide solutions to technical issues related to computer hardware and software.
  • Consult user guides, technical manuals, and other documents to research and implement effective solutions.
  • Provide training and advice to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Supervise other technical support workers in this group.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software.

Requirements:

  • Secondary (high) school graduation certificate required.
  • At least 1 year to less than 2 years of experience in a similar role.
  • Strong knowledge of computer hardware and software, as well as business systems, networks, and the internet.

Work Setting:

  • This position is located within a computer hardware or software retailer/wholesaler.

Salary:

The estimated salary for this position is $50,000 to $60,000 per year, depending on location and experience. The salary range is based on industry standards and takes into account the level of expertise required for this role. The actual salary may vary based on various factors, including performance and qualifications.About Punjab Wireless Ltd.

Punjab Wireless Ltd. is a reputable company in the technology industry, committed to delivering exceptional products and services to our customers. We value our employees and strive to create a positive and supportive work environment that encourages growth and development.



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