Technical Support Specialist
4 weeks ago
We are seeking a skilled Technical Support Specialist to join our team at NZ CONSULTING CANADA INC. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our clients. Your primary focus will be on resolving user difficulties with computer systems, which will involve consulting user guides, technical manuals, and other documents to research and implement solutions.
Key responsibilities include:
- Responding to user inquiries and providing timely solutions to technical issues
- Providing advice and training to users in response to identified difficulties
- Collecting, organizing, and maintaining a problems and solutions log for use by other technical support analysts
- Providing business systems, network, and Internet support to users in response to identified difficulties
Our ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. If you are a detail-oriented and organized individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.
Requirements:
- 1 year to less than 2 years of experience in a technical support role
- Permanent employment with 40 hours per week
- Fluency in English
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