Technical Support Specialist

2 weeks ago


Langley Township, Canada Punjab Wireless Ltd. Full time
Job Summary

Punjab Wireless Ltd. is seeking a skilled Technical Support Specialist to join our team. The successful candidate will provide technical assistance to customers experiencing difficulties with computer hardware and software.

Key Responsibilities
  • Respond to customer inquiries and provide solutions to technical issues
  • Consult technical manuals and other documents to research and implement solutions
  • Provide training and advice to customers in response to identified difficulties
  • Collect and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network, and Internet support to customers in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Requirements
  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a computer hardware or software retailer/wholesaler
  • Ability to work in a fast-paced environment and provide excellent customer service
  • Strong problem-solving skills and ability to work independently


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