Technical Support Specialist

1 week ago


Langley, Canada NZ CONSULTING CANADA INC Full time

We are seeking a skilled Technical Support Specialist to join our team at NZ CONSULTING CANADA INC. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, ensuring their computer systems and networks are running smoothly and efficiently.

Key Responsibilities:
  • Respond to client inquiries and resolve technical issues in a timely and professional manner.
  • Consult technical manuals and other resources to research and implement solutions to complex technical problems.
  • Provide training and guidance to clients on the use of our systems and software.
  • Collaborate with other technical support team members to resolve complex technical issues.
  • Document and maintain a log of technical issues and resolutions for future reference.
Requirements:
  • College/CEGEP diploma in a related field.
  • 1-2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet tight deadlines.
  • Strong attention to detail and organizational skills.

This is a permanent, full-time position with a 40-hour workweek. The successful candidate will be required to work in a fast-paced environment and be able to multitask and prioritize tasks effectively.



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