Technical Support Specialist for Computer Hardware and Software
7 days ago
Punjab Wireless Ltd. is seeking a Technical Support Specialist to join our team.
Job SummaryWe are looking for an experienced Technical Support Specialist to provide top-notch technical assistance to our customers. The successful candidate will have excellent problem-solving skills, be able to work effectively in a fast-paced environment, and possess strong communication skills.
About the RoleThis is a challenging and rewarding role that requires a strong understanding of computer hardware and software. The ideal candidate will have experience working with computer systems, networks, and internet applications.
Key Responsibilities- Respond to customer inquiries regarding technical difficulties with computer hardware and software.
- Consult user guides, technical manuals, and other resources to research and implement solutions to customer problems.
- Provide advice and training to customers on how to use computer hardware and software.
- Collect, organize, and maintain a log of problems and solutions for use by other technical support specialists.
- Supervise junior technical support staff.
- Bachelor's degree in a relevant field (e.g., computer science, information technology).
- 1-2 years of experience in a technical support role.
- Strong knowledge of computer hardware and software.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- A competitive salary ranging from $45,000 to $60,000 per year.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
The position is located in [insert location].
Please note that this is a full-time position requiring 30-40 hours of work per week.
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