Technical Support Specialist for Computer Hardware and Software

7 days ago


Langley Township, Canada Punjab Wireless Ltd. Full time

Punjab Wireless Ltd. is seeking a Technical Support Specialist to join our team.

Job Summary

We are looking for an experienced Technical Support Specialist to provide top-notch technical assistance to our customers. The successful candidate will have excellent problem-solving skills, be able to work effectively in a fast-paced environment, and possess strong communication skills.

About the Role

This is a challenging and rewarding role that requires a strong understanding of computer hardware and software. The ideal candidate will have experience working with computer systems, networks, and internet applications.

Key Responsibilities
  • Respond to customer inquiries regarding technical difficulties with computer hardware and software.
  • Consult user guides, technical manuals, and other resources to research and implement solutions to customer problems.
  • Provide advice and training to customers on how to use computer hardware and software.
  • Collect, organize, and maintain a log of problems and solutions for use by other technical support specialists.
  • Supervise junior technical support staff.
Requirements
  • Bachelor's degree in a relevant field (e.g., computer science, information technology).
  • 1-2 years of experience in a technical support role.
  • Strong knowledge of computer hardware and software.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
Benefits
  • A competitive salary ranging from $45,000 to $60,000 per year.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
Location

The position is located in [insert location].

Please note that this is a full-time position requiring 30-40 hours of work per week.



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