Technical Support Specialist

4 weeks ago


Langley Township, Canada Punjab Wireless Ltd. Full time

Punjab Wireless Ltd. is seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have a strong background in computer hardware and software, with excellent communication and problem-solving skills.

Key Responsibilities:
  • Provide technical support to customers via phone, email, or in-person
  • Diagnose and resolve hardware and software issues
  • Collaborate with other teams to resolve complex technical issues
  • Document and maintain accurate records of customer interactions

Requirements:

  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a technical support role
  • Excellent communication and problem-solving skills

Work Setting:

  • Computer hardware or software retailer/wholesaler

Tasks:

  • Respond to customers experiencing difficulties with computer hardware or software
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to customers in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network, and Internet support to customers in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision:

  • 3-4 people
  • Work Term: Temporary
  • Work Language: English
  • Hours: 30 to 40 hours per week


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