Technical Support Specialist

4 weeks ago


Langley Township, Canada Punjab Wireless Ltd. Full time

Punjab Wireless Ltd. is seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing top-notch support to our customers.

Key Responsibilities:

  • Respond to customer inquiries and resolve technical issues related to computer hardware and software.
  • Consult technical manuals and other resources to research and implement solutions.
  • Provide training and guidance to customers to help them overcome technical difficulties.
  • Collaborate with other technical support analysts to maintain a problems and solutions log.
  • Supervise and mentor junior technical support staff.

Requirements:

  • 1-2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Working Conditions:

  • 30-40 hours per week.
  • English language proficiency.


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