Technical Support Specialist

4 weeks ago


Langley Township, Canada Punjab Wireless Ltd. Full time

Punjab Wireless Ltd. is seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing exceptional customer service and technical support to our clients.

The ideal candidate will have a strong background in computer hardware and software, with excellent problem-solving skills and the ability to work effectively in a fast-paced environment.

Key responsibilities will include:

  • Responding to customer inquiries and resolving technical issues in a timely and professional manner
  • Providing technical guidance and support to clients via phone, email, and in-person
  • Collaborating with internal teams to resolve complex technical issues
  • Documenting and maintaining accurate records of customer interactions and technical issues

Requirements:

  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a team environment

Work Setting:

  • Computer hardware or software retailer/wholesaler

Tasks:

  • Respond to users experiencing difficulties with computer hardware or software
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision:

  • 3-4 people
  • Work Term: Temporary
  • Work Language: English
  • Hours: 30 to 40 hours per week


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