Technical Support Specialist
4 weeks ago
Punjab Wireless Ltd. is seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing exceptional customer service and technical support to our clients.
The ideal candidate will have a strong background in computer hardware and software, with excellent problem-solving skills and the ability to work effectively in a fast-paced environment.
Key responsibilities will include:
- Responding to customer inquiries and resolving technical issues in a timely and professional manner
- Providing technical guidance and support to clients via phone, email, and in-person
- Collaborating with internal teams to resolve complex technical issues
- Documenting and maintaining accurate records of customer interactions and technical issues
Requirements:
- Secondary (high) school graduation certificate
- 1 year to less than 2 years of experience in a technical support role
- Excellent communication and problem-solving skills
- Ability to work effectively in a team environment
Work Setting:
- Computer hardware or software retailer/wholesaler
Tasks:
- Respond to users experiencing difficulties with computer hardware or software
- Consult user guides, technical manuals, and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network, and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision:
- 3-4 people
- Work Term: Temporary
- Work Language: English
- Hours: 30 to 40 hours per week
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