Bilingual Fraud Claims Specialist

5 days ago

Moncton, New Brunswick, Canada Tangerine Full time
About the Role

This is a unique opportunity to join Tangerine as a Bilingual Fraud Claims Analyst, where you will play a critical role in resolving fraud claims and providing exceptional customer service.

Key Responsibilities
  • Collect and analyze data to determine the best course of action for resolving fraud claims, while enhancing customer experience and minimizing losses.
  • Adjudicate liability for fraud/disputes on Tangerine Credit Card, ensuring timely and fair resolutions.
  • Prepare and direct the preparation of chargeback authorizations, Pre-arbitration documents, and arbitration proceedings under MasterCard regulations.
  • Ensure customer service delivery fosters overall customer satisfaction, consistent with Tangerine's standards, by providing timely resolutions to transactions.
  • Handle indemnity requests through proper channels, ensuring quick resolution with minimal impact on customers.
  • Manage the Tangerine Fraud Claims inbox, monitoring incoming customer inquiries, merchant doc requests, and claim follow-ups.
Requirements
  • Fluency in both English and French (reading, writing, and spoken) is required.
  • Experience working with Mastercard products is essential.
  • Proficiency in Microsoft Office and TSYS systems is required.
  • Availability to work from Monday to Friday, 8 AM to 4 PM EST, with occasional statutory holidays/weekends.
  • Previous Fraud/Dispute experience is necessary.
  • Post-secondary education in business or related disciplines is considered an asset.
  • Customer Service experience, preferably in the financial services industry, is required.
  • Strong analytical skills, attention-to-detail, and ability to make effective decisions are essential.
  • Proven interpersonal, communication, and problem resolution skills are necessary.
What We Offer
  • You will be part of a diverse and inclusive team of client-focused professionals who are passionate about delivering exceptional service.
  • You will have access to a wide range of online and in-person courses to support your career growth and development.
  • You will enjoy a comprehensive benefits package, including pension and benefits programs, to support your overall wellbeing.
  • You will have the opportunity to work in a dynamic and flexible work environment, with a focus on work-life balance.
  • You will be part of a team that values diversity, equity, and inclusion, and is committed to creating a workplace that is welcoming and inclusive for all.

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