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Bilingual Fraud Claims Specialist

3 months ago

Moncton, New Brunswick, Canada Tangerine Full time

Is this position a match for your skills?

In this position, you will:

  • Gather all pertinent information while probing for additional insights to determine the optimal approach for resolving fraud claims, while enhancing customer satisfaction and minimizing financial losses.
  • Evaluate liability for fraud and disputes related to Tangerine Credit Card transactions.
  • Prepare or oversee the creation of chargeback authorizations, pre-arbitration documentation, and arbitration processes in accordance with MasterCard regulations, applying sound judgment based on comprehensive investigations and analyses.
  • Ensure that customer service delivery promotes overall satisfaction in line with Tangerine's standards by providing timely resolutions to transactions that align with the Bank's core values.
  • Process indemnity requests through appropriate channels to ensure swift resolutions with minimal impact on the customer.
  • Oversee the Tangerine Fraud Claims inbox to track all incoming customer inquiries, merchant documentation requests, and claim follow-ups.

Do you possess the skills necessary for success in this role? We would be excited to collaborate with you if you have:

  • Fluency in both English and French (reading, writing, and speaking) is essential.
  • Experience with MasterCard products is required.
  • Proficiency in the following systems is necessary: Microsoft Office and TSYS.
  • Availability to work Monday to Friday, from 8 AM to 4 PM EST (including occasional statutory holidays/weekends), with shifts subject to change.
  • Prior experience in Fraud/Dispute resolution is mandatory.
  • A post-secondary degree in business or related fields would be advantageous.
  • Customer service experience is required, preferably within the financial services sector.
  • Strong analytical capabilities, attention to detail, and effective decision-making skills.
  • Demonstrated interpersonal, communication, and problem-solving abilities.

What benefits can you expect?

  • You will be part of a diverse and inclusive team of client-focused professionals eager to learn from one another in an environment that celebrates and acknowledges achievements.
  • You will have access to numerous online and in-person courses to shape your career growth with support from diverse industry leaders.
  • You will receive assistance in saving for your future and investing in your overall well-being through Tangerine's benefits.
  • You will find a welcoming environment where you can be your authentic self at work, as dress codes are not enforced.
  • You will enjoy flexible workspace options and the excitement that comes from being part of the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank's pension and benefits programs (available to permanent employees).