Bilingual Fraud Detection Specialist

2 weeks ago


Moncton, New Brunswick, Canada Tangerine Full time
Job Summary

We are seeking a highly skilled Bilingual Fraud Detection Specialist to join our team at Tangerine. As a key member of our fraud detection team, you will play a critical role in identifying and preventing fraudulent activity related to our credit cards and day-to-day banking services.

Key Responsibilities
  • Investigate and analyze questionable credit card activity to identify potential fraud trends and patterns.
  • Proactively contact customers to discuss suspicious activity and block accounts from further fraudulent use.
  • Report and escalate any fraud trends or activities to management, providing detailed analysis and recommendations for mitigation.
  • Work closely with the team to identify and prevent large-scale fraud attacks, ensuring the security of our customers' accounts.
  • Share information and insights with colleagues to ensure effective identification and prevention of fraud.
  • Communicate with branches and other departments to resolve inquiries and complaints related to fraud issues.
  • Support the development and implementation of the Bank's annual Fraud Plan, ensuring alignment with business objectives and service level standards.
Requirements
  • Fluency in both English and French (reading, writing, and spoken) is required.
  • Prior experience in fraud detection and prevention is essential.
  • Experience working with Mastercard products and TSYS systems is required.
  • Strong analytical and problem-solving skills, with attention to detail and ability to make effective decisions.
  • Proven interpersonal, communication, and problem resolution skills.
  • Post-secondary education in business or a related field is an asset.
What We Offer
  • A dynamic and inclusive work environment that celebrates diversity and recognizes success.
  • Access to thousands of online and in-person courses to support career growth and development.
  • A comprehensive benefits package, including pension and savings plans.
  • A flexible work environment that supports work-life balance.
  • The opportunity to work with a leading financial institution and contribute to the success of our customers.


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