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Bilingual Fraud Detection Specialist

2 months ago

Moncton, New Brunswick, Canada Tangerine Full time
Job Summary

We are seeking a highly skilled Bilingual (FR/EN) Fraud Detection Analyst to join our team at Tangerine. As a key member of our fraud prevention team, you will play a critical role in detecting and preventing fraudulent activity related to our credit cards and day-to-day banking services.

Key Responsibilities
  • Investigate suspicious credit card activity, contact customers proactively, and block accounts from further fraudulent activity.
  • Report and escalate any fraud trends or activities to the management team.
  • Work to minimize fraud losses through detection, investigation, and mitigation, contributing to the profitability of the organization.
  • Analyze alerts generated by fraud detection tools, assess the probability of fraud, and make decisions to block accounts or contact cardholders.
  • Identify potential points of compromise during large-scale fraud attacks and work with the team to take action before fraudulent activity occurs.
  • Share information on trends to ensure large-scale fraud trends are identified and addressed quickly.
  • Communicate with branches and other Bank departments to resolve inquiries related to fraud issues and complaints.
  • Support the Bank's annual Fraud Plan and business objectives by achieving and maintaining required service level standards.
Requirements
  • Fluency in both English and French (reading, writing, and spoken) is required.
  • Availability to work one of two possible shifts, including occasional statutory holidays/weekends.
  • Prior experience in Fraud is required.
  • Experience working with Mastercard products is required.
  • Experience using Microsoft Office and TSYS is required.
  • Customer Service experience is required, preferably in the financial services industry.
  • Previous Retail Banking and/or Advice/Call Centre experience is an asset.
  • Post-secondary education in business or other related disciplines is considered an asset.
  • Strong analytical skills, attention-to-detail, and ability to make effective decisions.
  • Proven interpersonal, communication, and problem resolution skills.
What We Offer
  • You will be part of a diverse and inclusive team of Client-focused go-getters.
  • You will have access to thousands of online and in-person courses to shape your career growth.
  • You will have our support to save for your future and invest in your total wellbeing.
  • You will enjoy workspace flexibility and the excitement of working at the official Bank of the Toronto Raptors.