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Bilingual Fraud Claims Specialist

2 months ago

Moncton, New Brunswick, Canada Tangerine Full time
About the Role

This is a unique opportunity to join Tangerine's team as a Bilingual Fraud Claims Analyst. As a key member of our fraud claims team, you will play a critical role in ensuring the integrity of our credit card operations.

Key Responsibilities
  • Collect and analyze data to determine the best course of action for resolving fraud claims, while enhancing customer experience and minimizing losses.
  • Adjudicate liability for fraud/disputes on Tangerine Credit Card, exercising sound judgment based on thorough investigations and analysis.
  • Prepare or direct the preparation of chargeback authorizations, Pre-arbitration documents, and arbitration proceedings under the MasterCard regulations.
  • Ensure customer service fosters overall customer satisfaction consistent with Tangerine's standards by providing timely resolution to transactions.
  • Handle indemnity requests through proper channels to ensure quick resolution with minimal impact to the customer.
  • Manage the Tangerine Fraud Claims inbox to monitor all incoming customer inquiries, merchant doc requests, and claim follow-ups.
Requirements
  • Fluency in both English and French is required (reading, writing, and spoken).
  • Experience working with Mastercard products is required.
  • Experience using Microsoft Office and TSYS is required.
  • Must be available to work from Monday to Friday, from 8 AM to 4 PM EST (including occasional statutory holidays/weekends), with shifts subject to change.
  • Previous Fraud/Dispute experience is required.
  • Post-secondary education in business or other related disciplines would be considered an asset.
  • Customer Service experience required, preferably in the financial services industry.
  • Strong analytical skills, attention-to-detail, and ability to make effective decisions.
  • Proven interpersonal, communication, and problem resolution skills.
What We Offer
  • You will be part of a diverse and inclusive team of client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success.
  • You will have access to thousands of online and in-person courses to shape your career growth with the support of diverse industry leaders.
  • You will get our help to save for your future and invest in your total wellbeing through our Tangerine benefits.
  • You belong here, we are equal and uncomplicated. Bring your true self to work, dress codes don't apply here.
  • You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.